OUR SERVICES

Maintenance and support

Once the ERP implementation is complete, Enapps maintenance and support services ensure a healthy and ever evolving ERP solution. The system maintenance provides unlimited bug fixes and periodic technical and functional enhancements to our clients systems. The support service also allows clients access to our very competitive professional services for development of new reports or system enhancements.

Maintenance overview

The Enapps maintenance service is designed to ensure a consistent level of service throughout the software life-cycle as well as preventative maintenance.

Principle services:

  • Maintenance of the implemented system
  • Updates to the Enapps ERP core framework at least 2 times per year
  • Security updates
  • Automatic managed backup
  • Virtual server management
  • Help-desk for e-mail ticketing and bug reporting
  • Our active involvement in the various open source communities
  • Bug fixes
  • Support services

The following services (not exhaustive) are available with our support hours:

  • Problem analysis, qualification
  • Testing
  • Programming developments
  • Report writing
  • User support, training
  • Project coordination
  • Bug tracking
  • System administration
  • Quality assurance work on developments
  • Transferring modifications from the development system to the production system